At the moment I can't change the password. It fails with "Failed to save password" error, no more information.
EDIT: it finally worked, 4th attempt, and very slowly. Looks like something isn't working 100% as it should
EDIT 2: aaaand I can't login now with the new password. A password reset did work, but it looks like their password database is under some stress at the moment.
My guess is their auth system is/was under a ton of load.
Specifically to make the password database more secure, the generation of password hashes is very computationally intensive by design (e.g. that's the whole point of something like bcrypt vs. sha1)
Password systems really shouldn't be designed to handle a 10x or 100x load without some slowdown. If they could handle that, it means their password DB probably isn't as hardened as it should be.
EDIT: it finally worked, 4th attempt, and very slowly. Looks like something isn't working 100% as it should
EDIT 2: aaaand I can't login now with the new password. A password reset did work, but it looks like their password database is under some stress at the moment.