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> 80% won't give you critical feedback, because humans like to avoid conflict and are polite

Haha. I wish!

"Your app sucks".

"Why is this not free?"

"Can I do X? Why can't I do X?"

"You changed Y and I hate it"

80% won't give you feedback, period. Because they've another 10 tabs open and you've haven't intrigued them enough to warrant anymore of their precious time and attention.



This was aimed at the idea validation stage. You shouldn't have built anything at this point as you're too busy talking to customers face-to-face, trying to hone the idea down.




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